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Frequently Asked Questions
Take a look at our most frequently asked questions, separated by category for your convenience. If you have more questions, please contact us.
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What areas do you service?We only service Leon County at this time.
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What happens if it rains on my mow day?If the rain is very heavy, we will push services to the next day, including weekends.
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Can services be interrupted because of the weather?Yes, if the weather is causing unsafe working conditions (i.e., visible lightning or heavy rain).
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What is the benefit of adding mulch to flower beds and shrubs?Mulch helps the soil stay moist in our hot Florida climate. It also repels insects, controls soil erosion, and prevents weeds from sprouting.
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What type of mulch will you use on my landscape?We use pine straw, wood chip mulch, pine bark nuggets, and red, black, or brown rubber mulch.
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Do you provide landscaping designs?Yes, we do!
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At what height do you cut the lawn?It depends on the type of turf in your landscape. We can discuss this further in our consultation.
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Can I have my lawn cut just once?While we do not offer one-time cuts, we can offer storm clean-up and a landscape refresh. The cost will depend upon the scope of work. Typically, a landscape refresh can cost anywhere from $2500 and up.
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Are your services offered all year long?All our services are available year-round.
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Do you have a tree removal service?While we are not a tree company with an arborist on staff, we do offer limbing up trees so they do not abstract vehicles.
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What types of maintenance services does C&A offer? What’s included in the maintenance plans?Each service includes mowing, edging, string trimming, weed control, blowing off all hard surfaces, trimming hedges, trimming low branches under 10 ft, removing clippings, hauling debris to the street for pickup, and weed control with liquid herbicide.
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How often do you mow my lawn?We have multiple options for frequency patterns: 36x/year = Weekly between the months of May and September and Bi-weekly between October and April 42x/year March through October, weekly, biweekly November-February 52x/year = Weekly service all year round
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How often should I water my new trees, shrubs, and flowers?Water immediately after planting. During the first week, water your new plants daily. Afterward, water your plants 2-3 times per week, depending on the time of season and weather factors.
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What happens if it rains the day I am supposed to receive my maintenance service?The service is either delayed or pushed to the next day.
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Do you water the grass and plants with the maintenance plan?Watering grass and plants is not included in our maintenance plan.
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Does my maintenance plan cover clean-up after a hurricane or a major storm?The result of a natural disaster would be much more laborious to clean up rather than the usual maintenance plan we offer. Therefore, we would not include such a service in our regular maintenance plan.
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How often will my landscape need maintenance?It depends on the type of turf, whether it is under irrigation, what plants are present, whether there are weeds in the beds, etc.
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Do I need an irrigation system?An irrigation system is not necessary for a healthy landscape. You can water your landscape independently, but it requires time and precision. An irrigation system simplifies maintaining a healthy landscape, but ultimately, you decide whether it fits your landscaping needs.
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What type of maintenance does an irrigation system require?We suggest monthly checkups for your system to ensure everything is working correctly.
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Should I install a drip irrigation system or a sprinkler system?It depends on your landscape. A drip irrigation system works well to water small areas or individual plants. A sprinkler system covers more ground, which is ideal for watering large lawns.
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Can you repair my existing irrigation system?Yes, we can repair, upgrade, or replace any existing irrigation systems.
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How long do your maintenance lawn care sessions take?It depends on the size of your yard, the time of year, and the type of landscape you have. We can discuss this further in our consultation.
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How fast can your team get started working after a quote is approved?Any service can usually get started within 2 weeks of the estimated approval. Occasionally, we get backed up longer for landscape installation. The leading cause of a delay is if the job requires specific materials like plants, types of sod, or large quantities of anything difficult to locate, depending on the time of year. For recurring maintenance services, we usually start as soon as the customer would like.
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How long does it take to install an irrigation system?It depends on the size of the system. Most systems take a day or two to install.
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How often will you come by for lawn care maintenance?Either weekly or bi-weekly, depending on which plan you choose.
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Do you offer financing options for landscape and irrigation services?We do not offer financing options for our services.
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How do I know how much my landscape will cost?Every landscape is unique and requires different services. Cost depends on various factors, including the estimated amount of time the service will take, the size of the yard, what is in the current landscape design, etc. We can discuss a more definitive price in our consultation.
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What are your payment terms?We require a 50% deposit for landscape work. The final payment is due upon completion of services. For commercial clients that require maintenance, we usually set up as a vendor in their company management system, and payments are due every 30 days.
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What forms of payment do you accept?We accept Visa, MC, Discover, Amex, and checks.
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With a maintenance plan, how often do you bill, or do I pay in installments?You will pay in monthly installments.
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Do your clients sign contracts?Yes, all our new clients sign a 12-month contract outlining our services and pricing agreement. No customer is ever locked in, and they can cancel anytime, but we prefer having a 30-day notice to plan accordingly.
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